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Address is NULL on repair ticket email; is this normal?

(Topic created: 11-04-2024 03:51 PM)
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vqT9buP
Constellation
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Samsung Apps and Services

I ordered a mail-in repair to send my phone to a service center, and when I received an email confirming in the ticket, it had my address listed as NULL. Is this just a sort of identity safety precaution or was my address inputted incorrectly? I would call Samsung report, but my phone is dead until they fix it, and there doesn't appear to be an email option. Thanks.

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, Welcome to the Community. The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please send a private message to any moderator with your ticket number, and we will be happy to look into this for you.

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meself
Honored Contributor
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Samsung Apps and Services
Just my thoughts if the label shows your address etc should be fine make sure you keep the tracking information
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Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, Welcome to the Community. The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please send a private message to any moderator with your ticket number, and we will be happy to look into this for you.

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