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Original topic:

Can't log into my Samusung account b/c of 2-step verification

(Topic created: 07-11-2022 05:45 AM)
Members_ZMz2uc0
Constellation
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Samsung Apps and Services

I recently lost access to the google account associated with my Samsung account- absolutely can't be recovered.  So I changed my email on my Samsung account, but now I can't log in on my phone because it insists on sending a code to my previous phone number.  I am in Nepal now, so can't make 800 calls and I am not finding any way to email to ask about this.  Tried the virtual chat, but never got to a human.  Help!

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Bs2209
Sun
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Samsung Apps and Services
Look at this picture I Googled Samsung customer service in Nepal and I got this there are phone numbers for customer service in your region they just may not speak EnglishScreenshot_20220711-085858_Chrome.jpg

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Yamialex224
Neutron Star
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Samsung Apps and Services
You need that email or do download a wifi calling app. That's why they say update your two step all the time and make sure it's up to date
Members_ZMz2uc0
Constellation
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Samsung Apps and Services

Doesn't make any difference- same problem. 

Members_ZMz2uc0
Constellation
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Samsung Apps and Services

If anyone has an email address that can be used to contact customer service/support that would be great!

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Solution
Bs2209
Sun
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Samsung Apps and Services
Look at this picture I Googled Samsung customer service in Nepal and I got this there are phone numbers for customer service in your region they just may not speak EnglishScreenshot_20220711-085858_Chrome.jpg
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