Original topic:

Organized photos and videos in my gallery are missing

(Topic created: 3 weeks ago)
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CooperKinte
Cosmic Ray
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Samsung Apps and Services

I always organize my photos and categorize them they're there they're fine I put them there I spent hours all the time when I take pictures organizing my my photos and videos well the following day I go back and look in those photos they're empty where do these photos and videos go I don't delete them I don't delete the cache so I would like to know where they go is there somebody that knows also there's like three little buttons at the bottom of the gallery there is no information on what these are about can someone enlighten me add comments if you guys are having the same problems with your photos

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3 Replies
Harryab
Constellation
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Samsung Apps and Services

If your organized photos and videos disappear, they might be saved to the wrong location (internal storage or SD card), not syncing correctly with a cloud service, or not being indexed properly by the gallery app. The three buttons at the bottom of the gallery app usually provide options like sort, filter, or settings. Check your device's user manual or online resources for more details.

CooperKinte
Cosmic Ray
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Samsung Apps and Services
No this happening for 4 years I got my certificates from Microsoft I was IT tech for a big hospital for many years. My videos and photos are always to the SD card. Yet I do find some that end up to the internal I take them and move them into the correct folders but they still seem to disappear
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LongHiker
Galactic Samsung Care Ambassador
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Samsung Apps and Services

@CooperKinte SD cards fail. Have you tried with a different SD card? Have you tried to read the current SD card on another device?

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