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Original topic:

Purchase made, item not recieved over a day later

(Topic created: 06-12-2022 10:21 AM)
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Professorpink223
Constellation
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Samsung Apps and Services
On the 10th at around 5 pm, I bought 1000 vbucks. The payment was made and the total deducted from my card, but I have not recieved the item. Samsung keeps sending me back to the galaxy store, and the galaxy store sends me to samsung etc. Can I get some help?
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big1Ronnie
Constellation
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Samsung Apps and Services
Have you checked Samsung pass to make sure you haven't accidentally disabled it? If that's ok, try putting it in airplane mode fore about 5 minutes.
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Professorpink223
Constellation
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Samsung Apps and Services
I just tried both, neither worked.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, I understand how frustrating it is to not receive your vbucks. However, as this is a purchase for the in-game currency for Fortnight, you will need to reach out to Epic Games directly for assistance. I apologize for the inconvenience.

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