Qantas Wellbeing App only shows 1 activity tracked by Samsung Health

[DebbieMcPhee]

The Qantas Wellbeing App only shows 1 activity (walking) being tracked by the Samsung Health app. and there is no option to add another activity (eg. swimming).  I have the S21+ phone and Galaxy 5Pro watch that tracks my steps and swimming activities.  

I would appreciate any advice on how to resolve the problem?

[realaud]

Open Samsung Health and look for, or add the workouts tile to the home page. Tap the circle with the lines to see a list of the other exercises. You can make up to 3 favorites, or you can start the exercise tracking directly from the list. You can also turn on the setting to auto detect exercises and tell it which exercises to detect.

[LongHiker]

@DebbieMcPhee Have you contacted the developers of the Qantas Wellbeing app to see if they have a recommendation or solution? 

[MrXGeekX]

It seems like the Qantas Wellbeing app is not syncing all of the activities from your Samsung Health app, which is likely the cause of the issue. Here's a step-by-step approach to help resolve this:

1. Check App Permissions

Make sure that the Qantas Wellbeing app has all the necessary permissions to access Samsung Health data. If the permissions are restricted, the Qantas app may not be able to sync all activities.

Go to Settings > Apps > Qantas Wellbeing > Permissions and make sure the relevant permissions are enabled.


2. Sync Samsung Health with Qantas Wellbeing

Ensure that the Samsung Health app is correctly connected to the Qantas Wellbeing app. This should have been set up when you first installed the Qantas app, but it’s worth checking again.

Open the Qantas Wellbeing app, go to Settings, and look for an option like Activity or App Connections. Ensure that Samsung Health is connected and syncing properly.


3. Track Activities in Samsung Health

Open Samsung Health and ensure that activities like swimming are being tracked correctly. If swimming is tracked, it should appear in the Samsung Health app and sync to the Qantas app.

If swimming isn’t showing up in Samsung Health, you might need to manually track it:

Open Samsung Health > Exercise > Swimming.

Start tracking the swimming activity, and once completed, it should sync with Qantas if the connection is set up properly.



4. Check for App Updates

Make sure both the Qantas Wellbeing app and Samsung Health app are up-to-date. Sometimes, bugs or syncing issues are resolved in newer updates.

Go to Google Play Store or Galaxy Store, search for the apps, and check for updates.


5. Check Activity Settings in Qantas Wellbeing

Open the Qantas Wellbeing app and navigate to the section where activities are listed. Sometimes there is an option to select which activities are visible or tracked. Make sure Swimming is included in this list.

If this setting isn’t available, you may need to contact Qantas Wellbeing support to inquire about tracking additional activities.


6. Reconnect Samsung Health to Qantas Wellbeing

Sometimes disconnecting and reconnecting the apps can resolve syncing issues.

Go to Samsung Health > Settings > Apps and remove the connection to Qantas Wellbeing.

Then go back into the Qantas Wellbeing app and reconnect it to Samsung Health.


7. Clear Cache and Reopen Apps

Sometimes clearing the cache of both apps can help with sync issues. To do this:

Settings > Apps > Qantas Wellbeing or Samsung Health > Storage > Clear Cache.


Then, restart both apps and check if the issue is resolved.


By following these steps, you should be able to ensure that Samsung Health tracks all your activities (like swimming) and syncs them correctly with the Qantas Wellbeing app. If the issue persists, contacting Qantas Wellbeing support may be the next best option, as there could be specific issues with how their app integrates with Samsung Health.