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Samsung Health Calories Burned

(Topic created: 2 weeks ago)
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Lili_92
Constellation
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Samsung Apps and Services
Hello,
Has anyone had the issue where Samsung Health is counting the wrong calories for certain workouts that come from Health Connect? 

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Lili_92, Welcome to the Community. We understand the concern with Samsung Health counting the wrong calories.

Try disabling and re-enabling Samsung health sync with Health Connect.

You can also try clearing the app cache: https://www.samsung.com/latin_en/support/mobile-devices/how-to-clear-the-app-cache-and-data-on-your-...

If these steps do not help, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.

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Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello Lili_92, Welcome to the Community. We understand the concern with Samsung Health counting the wrong calories.

Try disabling and re-enabling Samsung health sync with Health Connect.

You can also try clearing the app cache: https://www.samsung.com/latin_en/support/mobile-devices/how-to-clear-the-app-cache-and-data-on-your-...

If these steps do not help, we recommend reaching out to the Samsung Health team directly by calling 1-855-795-0509.

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