Original topic:

Samsung financing unable to process request at this time error

(Topic created: a month ago)
userRIA28P9Vzm
Constellation
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Samsung Apps and Services

I have been fighting with Samsung support teams from home appliance to sales to samsung financing and e-commerce and back again multiple times the past few days to place an order. Each time getting the same routine and no one being able to help. Yes I have credit available and even made a purchase last monthno issues. I also did the basic troubleshooting of clearing my cache and different browsers. I have used 2 different computers 4 browsers and 2 phones still all giving me the same error message. I asked if I could have them order it using my financing and my ok and still cant get this ordered. Seems to defeat the purpose of having the account and wanting to get the 0% financing. Each time I call I am either redirected to another help desk or sent to samsung financings automated call center with no way to get anything fixed. At this point im really thinking of closing my account and just buying elsewhere if I can even get anyone to help with this problem. Only had 1 person when I called who actually tried by creating the cart and sending me a link and also offering me a 5% discount for the troubles... only problem was I got the error message again.

userRIA28P9Vzm_0-1632354766283.png

 

4 Replies
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Samsung Apps and Services
If it's recent, they might be having probs too like this app, we can't select the heart to like a post and some pics won't post
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YOUORME
Astronaut
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Samsung Apps and Services
Credit belongs to the bank.
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michi74
Constellation
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Samsung Apps and Services
I have no idea what that's supposed to mean
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userzmkH8cbU8W
Constellation
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Samsung Apps and Services

This is happening to us, too. Did you ever find a solution?

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