Original topic:

Screenshots in secure folder is not saving

(Topic created: Sunday)
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Lywin
Constellation
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Samsung Apps and Services

Hello everyone 

I am trying to take a screenshot in an app in secure folder, but it isn't saving. When I try to edit it, a massage says, "cannot edit file. File type not supported by screen write" How can I take screenshots again.

Edit: I just opened my normal gallery, and all the screenshots i took in secure folder are there. How can I return the settings to normal where it automatically saves in secure folder.

3 Replies
pot48
Constellation
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tbh i think its that u dont have a lot of storage left but that is just my guess
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Lywin
Constellation
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I just checked my storage. I have 100 gb.

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realaud
Honored Contributor
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The purpose of secure folder is to keep things secure. I would imagine you would have to remive the app from the secure folder in order to take the screen shot. Are you able to take screen shots of things outside the folder?
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