- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
a week ago (Last edited Sunday ) in
Samsung Apps and ServicesI know the password & the secure folder synced with samsung account. When I tried to access the secure folder, knowing the password, it "Wrong Password". I clicked the Forgot Password option, I logged into my Samsung account, tried to change the password, but after changing the password, the loading screen appears and the protected folder crashes. After this happened, I opened the protected folder again and it was stuck in "Secure folder lock type" menu again. I tried clearing Secure Folder cache and uninstalling Samsung Account updates. It didn't help.
I even booted the device in safe mode, fixing the apps, uninstalling the update and installing an update for secure folder, wipe the cache partition and unfortunately none of them worked.
I also used the quick shortcut app and used the app links to open different parts of secure folder, but every thing (except the lock type menu)crashes, even in gallery when you want to move something to secure folder it says "Move to null"!!!
(I think somehow the secure folder got corrupted after the phone suddenly crashed and auto restarted)
I know you can reset the device back to factory settings or completely wipe the storage and than installing the os via PC, but thas a lot of work and time witch I don't have!
I would appreciate anyone that can help to solve it!
additional info:
android 11
secure folder 1.7.03.10
modified text from FlowerAcceptable3744 in reddit
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Friday in
Samsung Apps and ServicesFollow the steps below, If you wish to go ahead:
Clear the cache partition
- Shut the phone off (shut down)
- Press and hold the Volume Up key, then press and hold the Side key.
- When the Android system recovery menu options show release buttons.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight yes, then press the Side key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Saturday in
Samsung Apps and ServicesHi there!
thanks for your replying, but as I said I have cleared the cache partition and nothing happenedš
I even checked the log events in boot menu but didn't see anything...
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sunday in
Samsung Apps and Services- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sunday in
Samsung Apps and ServicesHiš!
I tried it but unfortunately it didn't help š
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sunday (Last edited Sunday ) in
Samsung Apps and Services- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sunday in
Samsung Apps and ServicesHi again!
yep, you can't actually uninstall the app itself but the thing you can do is uninstalling the update and unfortunately you can't delete it from settings anymore because of a security os update from Android 11.
I was able to uninstall the update using ES file explorer but that did not work...
I currently have the latest version of secure folder but before the update it didn't make a difference at allš
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sunday in
Samsung Apps and Services- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sunday in
Samsung Apps and Servicesdo not be sorry!
I really appreciate your time that you put to help me!
and I would definitely reach out samsung support for diagnose my phone!
(although I'm pretty sure they will say I need to reset the device because of file corruption)
but if anyone else knows what is happening here, I would be very happy to speak about this!