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Original topic:

Shop Samsung app not working

(Topic created: 03-08-2023 03:13 PM)
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Nely16
Asteroid
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Samsung Apps and Services
My shop samsung app has been down since the weekend, ut keeps saying no network connection but im on wifi and i have signal. Not sure why its happening. I have updated it, cleared the cache and data and uninstaled it amd reinstalled it and nothing. Anyone else having this issue or now how to resolve it? 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Nely16, and Welcome to the Samsung Community. I understand that you are getting network connect error while using the Shop Samsung app.

Try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/ 

You can also try uninstalling and reinstalling the app.

If the app is still not working, please submit an error report directly to Samsung.

Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

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5 Replies
JSant
Astronaut
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Samsung Apps and Services
I have the same message, did you find a solution?
Kenchang
Constellation
Options
Samsung Apps and Services
I have the same message
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4ever
Asteroid
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Samsung Apps and Services
Any one has a solution? Maybe they switch apps??
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user3uxWi20lrh
Constellation
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Samsung Apps and Services
I have the same issue
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello Nely16, and Welcome to the Samsung Community. I understand that you are getting network connect error while using the Shop Samsung app.

Try clearing the app cache. https://www.samsung.com/us/support/answer/ANS00077611/ 

You can also try uninstalling and reinstalling the app.

If the app is still not working, please submit an error report directly to Samsung.

Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports

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