Original topic:

SmartThings Remote Pop-Up View

(Topic created: 05-11-2024 10:25 AM)
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Jess04
Sun
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Samsung Apps and Services
Hey Samsung, 

Can you please update the SmartThings app so the following digital TV Remote can be used in its own pop-up view window? 

image


As it is currently, even if a user attempts to reduce the SmartThings app into a pop-up view window to multitask, the digital TV remote looks like this: 

image


Why would allow your digital TV Remote UI to overlap itself under such a condition?

Please solve this issue soon by adding a button to the top of the digital TV Remote UI that displays the UI over top of everything else. As well as allow for the UI to have it's opacity adjusted. 
1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello Jess04, Thanks for reaching out. We understand the concern with the digital TV remote not displaying as expected.

As the Community is a forum for peer-to-peer troubleshooting support, we recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Also, feel free to post your feedback and inquiry within the SmartThings community, so the experts can take a look into it! You can also contact our smart things team at, 1-866-813-2404 or by email at, support@smartthings.com

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