JUMP TO SOLUTION Solved

Original topic:

SmartThings app will not download

(Topic created: 08-13-2022 01:26 PM)
3490 Views
Members_88ONWkS
Asteroid
Options
Samsung Apps and Services

The SmartThings app will not download to my phone.  Phone runs Android 8.0.0 with 2.4 gb of available memory.  That is supposed to be sufficient.  I need this to use my new Samsung refrigerator.  The phone is Samsung Galaxy J3 Orbit.  I have been working on this for days.  That's how I know that the published requirements are Android 8 or above and 2 gb memory.  (The app will not download to my tablet, either, which runs Android 11.  Tablet is also Samsung.)  

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, We understand the importance of being connected to all of your devices and the frustrations of not being able to download an important app. We recommend reaching out to the SmartThings Team directly for assistance with connecting your products. This website will provide you with more information regarding SmartThings as well as the contact information for that team. https://support.smartthings.com/hc/en-us

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, We understand the importance of being connected to all of your devices and the frustrations of not being able to download an important app. We recommend reaching out to the SmartThings Team directly for assistance with connecting your products. This website will provide you with more information regarding SmartThings as well as the contact information for that team. https://support.smartthings.com/hc/en-us

0 Likes
Reply