Original topic:

Visual voicemail/phone services

(Topic created: 08-14-2025 09:34 PM)
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girly101
Cosmic Ray
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Samsung Apps and Services
Wondering if anyone else is struggling with this? I have had 2 notifications for my voicemail for at least a year and I cannot get rid of them though I have NO new voicemails I do use this for voicemails so I can't just Uninstall it, I've tried muting notifications but I still get a new seperate update showing I have a new voicemail. I use T-mobile so it could be them but I'm annoyed with this. 

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5 Replies
VerbumVeritum
Galactic Samsung Care Ambassador
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Samsung Apps and Services
All voicemail related issues should be directed to your carrier since they are providing you that service.
Cazzie
Constellation
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Samsung Apps and Services
I have problems with this a well
Mabmike
Asteroid
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Samsung Apps and Services
I have two visual voicemails , the original from Sprint and when T-Mobile took over they added their visual voicemail. so I get 2 separate notifications at the same time ๐Ÿ˜€
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realaud
Honored Contributor
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Samsung Apps and Services

You have T-Mobile, are you using their updated app?  That does not look like T-Mobile's current VVM app.  Is your phone a T-Mobile branded phone and has the VVM app embedded in the dialer?  if it's not embedded, try downloading the latest version from the Play store.  Also, persistent voicemail notifications have been a minor issue for some people over the last couple of years (I say minor, because not a lot of people have reported it).  I had T-Mobile reset my voice mailbox several times until it was fixed.  In any case, all things related to voicemail are a carrier issue and they should be your point of contact.


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Options
Samsung Apps and Services

On a unlocked phone the voicemail is provided through Samsung... the same voicemail app we have had for years... the carrier may provide the service but the actual app is alllll Sammy sung lol

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