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What happened to my rewards?

(Topic created: 10-13-2021 12:29 AM)
Brit1921
Astronaut
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Samsung Apps and Services
Hey everyone , I'm confused on samsung rewards.  I used to get rewards for using Samsung pay and I'd put them toward a discount on themes or Samsung apps. But it's been months that I've had any points gained or heard about the rewards program except for when it was temporary down.  Can someone please explain the latest on how it works ?


Thanks !

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Solution
JWG82
Halo
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Samsung Apps and Services
Samsung put a halt on earning rewards through Samsung Pay almost a year or more ago. I tried to see if I had or could find copy of the notification / announcement , It's gone. You only earn rewards by purchasing products from Samsung. com or ingame purchases.

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The_Samby
Astronaut
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Samsung Apps and Services
What steps have been taken to get this to reappear? To me this sounds like a bug on Samsung's rewards section. Ensure your app is currently up to date by either checking the play store or the Samsung store.

If they're both updated, then step 2 is to clear cache and data (this will log you out so make sure your password and email is handy.)

If that doesn't do it for you, last ditch effort would be to contact Samsung support via email or phone.
Solution
JWG82
Halo
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Samsung Apps and Services
Samsung put a halt on earning rewards through Samsung Pay almost a year or more ago. I tried to see if I had or could find copy of the notification / announcement , It's gone. You only earn rewards by purchasing products from Samsung. com or ingame purchases.

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Brit1921
Astronaut
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Samsung Apps and Services
Wow that explains alot . Thank you
JWG82
Halo
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Samsung Apps and Services
You're welcome
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SiouxziS8plus2
Astronaut
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Samsung Apps and Services
Samsung said they were only re-vamping Rewards and it'd be back shortly - a year ago - I guess they changed their minds. They have literally cancelled all the things that made them desirable in the 1st place at this point. Whatz up with that Samsung?! Are you ever going to bring back Rewards for app, theme & game purchases again??
Brit1921
Astronaut
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Samsung Apps and Services
Yes one of the reasons I kept using samsung pay because the points I'd get free themes. Might go back to Google pay. But then again who knows they may have taken away some features too . Haven't used it in a few years .
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