Original topic:

Wrong Region for Points

(Topic created: 09-07-2023 06:29 PM)
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jdtcreates
Constellation
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Samsung Apps and Services
About a month ago I suddenly started getting points in Samsung Rewards, which was great until I realized they were all for Singapore, and I live in the US. My phone was also bought in the US. Even when I switch region to US in settings, it still only gives me Singapore points. How can I change this and have it stick.
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Samsung_Moderator
Community Manager
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Samsung Apps and Services

Hi there, welcome to the Community, and thank you for reaching out. Since points are earned through purchases on Samsung.com, our E-Commerce team would be the best to assist you with this. For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721.

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hi there, welcome to the Community, and thank you for reaching out. Since points are earned through purchases on Samsung.com, our E-Commerce team would be the best to assist you with this. For these types of questions and concerns, you will need to reach out to the E-Commerce team directly by calling 1-855-726-8721.

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