Original topic:

Smart things outlet

(Topic created: 12-24-2023 05:14 PM)
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Pep1286
Galaxy
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Smart Home Support
Hello I recently purchased three smart things outlets and have them connected to my smart station. Periodically when turning them on with the smart things app and then trying to turn them off they won't turn off unless I manually press the power button on the outlet I have deleted the device and reconnected it, reset the device multiple times issue still persist any suggestions would be helpful

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OctoberNicole
Astronaut
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Smart Home Support
Please make sure your app for smart things has been updated since Dec 13th first and then try the options below.

Please contact the Smart Things Team at 1-866-813-2404 or by email at support@smartthings.com.

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OctoberNicole
Astronaut
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Smart Home Support
👋
The Samsung Smartthings appliances and applications are specially designed in conjunction with Tizen. I will try to find you an appropriate link to follow for your problem!
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Solution
OctoberNicole
Astronaut
Options
Smart Home Support
Please make sure your app for smart things has been updated since Dec 13th first and then try the options below.

Please contact the Smart Things Team at 1-866-813-2404 or by email at support@smartthings.com.
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