Original topic:

SmartTag 2 not ringing

(Topic created: 01-13-2024 12:15 PM)
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felipell
Astronaut
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Smart Home Support

Hello, a couple days ago I bought 2 Smart Tag 2 units for my dogs.

That day I've linked them to my phone succesfully, tested both ringing functions (double pressing the smarttags to ring my phone, and pressing the "ring" option on the find app, to ring the tags), both functions worked perctly. 

Now, after two days, I can only ring my phone, from both tags.

I cannot rmake any of my tags ring from the Find App. On the Smartthings menu they appear as connected with recent updates. Only the tag ringing function seems to not work.

The phone is a few feet from the tags and as wi-fi and bluetooth enabled.

4 Replies
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Smart Home Support

I'm assuming Tag2 is in range.

Switch OFF power saving mode. You'll have to do that for each individual Tag2.

Go to Smart Things. Tap on the relevant Tag2 that you're looking for. 

Tap View Map, you'll see 'Ring' on the bottom left corner.

Tap it, and away you go! 😁

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Dudload
Constellation
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Smart Home Support

Nope, I have the same issue. No power saving, showing as connected, but won't ring, even when right next to device.

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Bennobenno7
Astronaut
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Smart Home Support

I have the same problem. It is my biggest problem with this tag and should be a high priority bug fix. 

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bersien
Astronaut
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Smart Home Support

I have the same problem. Chipolo tags works and ringing but samsung Tag 2 doesn't ringing. Samsung please fix our problem 😞

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