I do computer service but I have no experience with this particular device. My customer (who, for a change, is fairly computer-savvy) swears up and down that she never assigned a PIN. The tablet used to just go into her sign-in screen, but now it demands a PIN. She says she never assigned one. There seems to be no way out of the PIN screen. Under each number there are three letters but there seems no way to switch to alpha. I can get to the notification panel/pinch zoom/power-off menu -- but any of the buttons there which might be helpful (for example, SETTINGS) do not do anything. On the power-off menu, the "restart" button doesn't do anything either. I can't get out of the lock screen to anywhere else. I've tried all kinds of key combinations to achieve a hard reset and nothing works. Any ideas?
Yes, sorry, I should have mentioned that. I have seen the "default" PIN listed variously as 0000, 1111, and 1234. I tried all of those. Is there no way, though, to get rid of this PIN screen altogether and log in "normally?" In Windows 10 or 11 on a PC, if a Microsoft Account is established on the PC and a PIN is assigned, the lock screen defaults to PIN entry, but there's a pair of icons underneath the input field, and you can click on them to toggle between PIN entry and password entry. I have the customer's password, but there's seemingly no way to get to a screen where I could enter it.
Again -- somebody, PLEASE, tell me how to do a hard reset (or even reSTART) when I can't get past this PIN screen? (NO, I can't effect the reset from another computer -- the tablet has to be online in order to receive that command and I CAN'T GET ONLINE. I CAN'T DO LITERALLY ANYTHING without this fictitious PIN!
