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Original topic:

S9 Ultra - On-screen keyboard popping up even when using hardware keyboard

(Topic created: 12-16-2023 05:19 AM)
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Themastermind1
Constellation
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Tablets

Hello everyone,

Not sure if anyone else is having this issue, but ever since the One UI 6.0 update, when I have the keyboard attached and enter a text field, the on-screen keyboard is showing up. It's really beginning to bother me as I never had this issue in the past and it's very distracting. Any else experiencing this?

14 Replies
Members_ZTBxoxz
Constellation
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Tablets

I am seeing the same thing with a Doqo keyboard. I didn't notice the issue with the Samsung, but I can't seem to be able to prevent the onscreen keyboard from popping up now.

Members_crUXtT1
Constellation
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Tablets

Having the same problem with my Galaxy Tab S9 since the One UI 6.0 update despite having "show on-screen keyboard" unchecked in the physical keyboard settings. 

bill-e
Epic Samsung Care Ambassador
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Tablets

If it's happening with the Samsung Keyboard then submit and error report to Samsung.  If it's happening with a 3rd party keyboard, submit it to that developer as well as Samsung. 

Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log" 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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Minty Dude
Asteroid
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I've been having the same issue as well. It's getting very annoying, since my work is all about writing

userqFRyFbjJH7
Constellation
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Yes same for me on my tab s9- annoying
Hank Photo
Asteroid
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Same issue on tab s9 - really bothersome when using word for a large document or any thing else

Hank Photo
Asteroid
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And I am using the expensive Samsung book cover

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Solution
Hank Photo
Asteroid
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I switched from the Samsung keyboard to Google gboard keyboard and that fixed the problem.  Hard to believe that Samsung's own keyboard does not work correctly.

Themastermind1
Constellation
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Tablets

Hey! Just tested this out and it works! Thanks, man. So dumb though we have to use a third party software keyboard just to have this fixed...