Original topic:

S9 Ultra keyboard book cover - multiple keystrokes and intermittent disconnection of keyboard

(Topic created: a month ago)
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AliAus
Constellation
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Tablets

Hi all - There is a known issue of unintended multiple keystrokes and intermittent loss of connection of the book cover keyboard for S9 Ultra tab. Has anybody been able to find a fix yet? The solultion posted in another thread, actually, doesn't work.

Is Samsung aware of this bug? Havign this issue is quite frustrating! Especially knowing we  have spent big bucks on this tab.

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bill-e
Epic Samsung Care Ambassador
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Reproduce the issue and then open the Samsung Members app, click on Support (Lower right)->Feedback->Send Error Report,  Remember to check on "Send System Data Log" 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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Chris0095
Asteroid
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Tablets
The keyboard issue that involves it randomly typing the same letter multiple times as well as the on-screen keyboard popping up due to the keyboard disconnecting is a big issue involving the Galaxy tab S9 ultra keyboard covers. It's not a bug! I had to have mine exchanged 3 separate times before I was able to get one that worked like it should. A lot of people originally thought it was a software glitch but it turned out to be a manufacturing defect.
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