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Constellation

Tab A SM-T290 8 inch - wrong resolution

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Hi,

 

I've buy a Tab A SM-T290 8 inch (Android 9).

 

It was supposed to have a resolution of 1280x800 

but when I do tests I only get 962x601.

 

I don't have the resolution option in Display settings

And the zoom slider is at the far left side.

 

How can I correct this problem ?

 

Thanks.

 

Max

1 SOLUTION

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Samsung Care Ambassador

Re: Tab A SM-T290 8 inch - wrong resolution

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Then I believe that is normal for Samsung tablets, my Tab S4 does the same. thing.  I believe your app would have to use the full native screen as anything in an app will be smaller.......just a guess.

 

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Samsung Moderator
Samsung Moderator

Re: Tab A SM-T290 8 inch - wrong resolution

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We are sorry to hear about this. What are you using to test the resolution? Where was the tablet purchased?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Tab A SM-T290 8 inch - wrong resolution

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I'm a developper and I create an app and a windows needs to be in 1280x800 but it doesn't fit in the screen.

 

So I check the website http://whatismyscreenresolution.net/

And I test the resolution on my app and I get the same info.

 

I purchase the tablet on Amazon

https://www.amazon.ca/-/fr/gp/product/B07W91N3QL/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

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Samsung Care Ambassador

Re: Tab A SM-T290 8 inch - wrong resolution

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Does http://whatismyscreenresolution.net/ return the same resolution when you visit it in Chrome as it does in your app?

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Constellation

Re: Tab A SM-T290 8 inch - wrong resolution

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Yes,

962x601

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Samsung Care Ambassador

Re: Tab A SM-T290 8 inch - wrong resolution

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Then I believe that is normal for Samsung tablets, my Tab S4 does the same. thing.  I believe your app would have to use the full native screen as anything in an app will be smaller.......just a guess.

 

View solution in original post

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Samsung Care Ambassador

Re: Tab A SM-T290 8 inch - wrong resolution

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Tab S4

Screenshot_20200717-120257_Chrome.jpg

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Samsung Care Ambassador

Re: Tab A SM-T290 8 inch - wrong resolution

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That screen capture is 2560x1600 which is the advertised resolution of the Tab S4.

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Constellation

Re: Tab A SM-T290 8 inch - wrong resolution

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I just took a screen shot and the resolution is 1280x800.

 

I will look with my developpement software if there is some hidden parameter.

 

Thank you !

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