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Original topic:

Tab A9+ randomly shuts down

(Topic created: 09-13-2024 04:20 PM)
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curthoes
Asteroid
Options
Tablets

Why do these things shut down randomly? I'm on my second one and it's doing the exact same thing! Come on Samsung!

1 Solution


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Solution
bill-e
Cosmic Samsung Care Ambassador
Options
Tablets

If a second one is doing the exact same things then to me, that points to an app causing it.  The first thing to  try is to boot to the Safe Mode and see if it still happens. 

The next thing on the list would be to perform a Factory Reset without restoring a backup and to manually install those "trusted apps", testing frequently after you install just a couple of them at a time, for the bad behavior. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

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11 Replies
yamialex
Nebula
Options
Tablets
The A9 plus tablet. I have that and I don't have that issue do you have the setting on where to reset it random times
curthoes
Asteroid
Options
Tablets
I've checked everything, tried watching videos and reading forums. Can't find a cure or as to why it's doing it.
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yamialex
Nebula
Options
Tablets
Then you might want to take it to a Samsung store or some place that's affiliated with them and fix his Samsung products I've got the same tablet but don't have that issue at all
curthoes
Asteroid
Options
Tablets
Hopefully I can get it looked at..
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rvcjew
Cosmic Ray
Options
Tablets
Is it shutting off or rebooting? And is it once a day?
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curthoes
Asteroid
Options
Tablets
Randomly shuts off, then I have to power it back on. It's not doing a boot loop.
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rvcjew
Cosmic Ray
Options
Tablets
Thought it might of been device care and auto optimization. Is it doing it while charging or it doesn't matter? Also if it is reproducible enough perhaps try it in safe mode (hold down on power off in the menu) to rule out any bad apps.
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curthoes
Asteroid
Options
Tablets
Randomly plugged in or not, I've only got trusted safe apps. And don't run a bunch at one time either.
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Solution
bill-e
Cosmic Samsung Care Ambassador
Options
Tablets

If a second one is doing the exact same things then to me, that points to an app causing it.  The first thing to  try is to boot to the Safe Mode and see if it still happens. 

The next thing on the list would be to perform a Factory Reset without restoring a backup and to manually install those "trusted apps", testing frequently after you install just a couple of them at a time, for the bad behavior. 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro