Original topic:

Tab S9 + refuses to register fingerprint..

(Topic created: a month ago)
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usersgwrkielQ5
Constellation
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My new Galaxy Tab S9 Plus refuses to complete the fingerprint registration routine. >t stops at a percentage midway through the process and says that it's unable to continue.

My research show that this is a known issue. I'd like to know if Samsung has provided a solution. I have no issues with my Samsung phone, nor with my other tablet. Not being able to fully utilize biometric input will be a deal breaker for for and I'll have to return it if there's no solution.

Thanks!
5 Replies
LongHiker
Galactic Samsung Care Ambassador
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@usersgwrkielQ5 I haven't encountered that issue on my Tab S9+. Have you tried doing it while booted in safe mode?

If it works while booted in safe mode, you know that the issue is caused by a 3rd party app. To boot in safe mode, https://www.samsung.com/us/support/answer/ANS00062983/  

usersgwrkielQ5
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Thanks for the reply. Yes, I've tried it in safe mode. I've tried moisturizing my fingertip. I don't use a screen protector. There have been quite a few posts about this issue and I'm surprised that there's no standard solution.
JustCallMeAl
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My Galaxy S24 ultra suddenly won't allow me to login on my credit union app. Phone updated August 14 2024 and I have been able to login numerous times since then. Tech at credit union has A S24 ultra and has no issues. Restart cold boot uninstall app and repeat. No solution. Have to use a web browser to access the site.
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emzammit
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I have same issue after I updated with new firmware. Starting to think it's a software issue. 

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I'm having the same issue with my S9 Ultra. I've been using for months with no issue until I did a update today so it's definitely going to be a software issue.... I found a post stating that if you turn the screen brightness all the up it will then register your finger print, I tried it and it worked. Hopefully it'll work for you as well ... 

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