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Cannot find/use smart care app for washer

(Topic created: 09-08-2022 04:03 PM)
userCIhllxwP7B
Astronaut
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Washers and Dryers

We have a WA54R7200A/WA50R5200A Washer that hasn't really worked from about 6 months on.  In the manual, it tells me to download the SmartCare Laundry app from the iPhone app store.  From what I can read, this app no longer exists, and I need the Samsung SmartThings App.  I downloaded.  When I go to sign in, it tells me my account was created with my Google Account, and to use it to sign in;  however, the sign in screen gives no option for that.  It only says --- over and over -- enter your email address.  At a loss.  The only way it seems I can get codes concerning the crazy machine is via the app, but I can't even get the app to let me sign in.  This is just one of MANY problems.  I have called the help(less) line several times, and talked once for several hours and no help.  Can anyone at Samsung help?  

 

 

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Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

Hello there, thank you for reaching out regarding the washer and the application concern. It will be my pleasure to assist and I would like to provide some resources we have available to proceed. 

 

You can review this troubleshooting article here- https://www.samsung.com/us/support/answer/ANS00082522/ on how to connect to the application.

 

I also recommend reviewing this troubleshooting article as it has very helpful information regarding the connectivity matter- https://www.samsung.com/us/support/troubleshooting/TSG01003481/

 

As a final precaution, I located this article- https://www.samsung.com/us/support/troubleshooting/TSG01001496/ as it may be a concern with the application itself and this is very informative in that aspect. 

 

If you need or have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/

Twitter- https://twitter.com/SamsungSupport/

Instagram- https://www.instagram.com/samsungsupport/

or 

Private Message by selecting any moderator and clicking on the chat option. 

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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hello there, thank you for reaching out regarding the washer and the application concern. It will be my pleasure to assist and I would like to provide some resources we have available to proceed. 

 

You can review this troubleshooting article here- https://www.samsung.com/us/support/answer/ANS00082522/ on how to connect to the application.

 

I also recommend reviewing this troubleshooting article as it has very helpful information regarding the connectivity matter- https://www.samsung.com/us/support/troubleshooting/TSG01003481/

 

As a final precaution, I located this article- https://www.samsung.com/us/support/troubleshooting/TSG01001496/ as it may be a concern with the application itself and this is very informative in that aspect. 

 

If you need or have any further questions please contact directly using any contact method listed below:

Facebook- https://www.facebook.com/samsungsupport/

Twitter- https://twitter.com/SamsungSupport/

Instagram- https://www.instagram.com/samsungsupport/

or 

Private Message by selecting any moderator and clicking on the chat option. 

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