Samsung Washer Error Code 9C8

SarahBeeBo · ‎12-23-2022

Hi -

During the spin cycle, our Samsung washer threw error code 9C8, or it could be 9CB. It's only 6 months old. Model # WA55A7700AV.

I spoke with someone from Samsung who said it's a software update issue, but all updates have been done. Turning the unit off and on, unplugging and plugging it back in didn't work. There's not much online about this code. One search turned up a possible voltage issue, but that doesn't make sense. Power source hasn't changed. Just for fun we tried another outlet and it still throws the code. Unit doesn't respond at all to pressing other buttons.

We have a tech coming out, but the first available appointment is a week from today. 😞

Anyone else have this code and know what the problem could be?

TIA for any insight.

Sarah

Samsung_Moderator · ‎12-28-2022

Hey, Everyone! Although the reset does take away the error code, it does not address the reason for the error 9C8/7/6. You may need an update on your washer. Please try the following troubleshooting steps: https://www.samsung.com/us/support/answer/ANS00091762/

If you continue to have this error afterward, or cannot update, please call 1-800-726-7864 to speak with an agent directly to insure that the unit doesn't require service.

When calling, make sure to have the full model code and the serial number of the device, as well as your best contact phone number, name, and email available to provide to the agent.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Chadillac_ · ‎12-24-2022

I have the same code. Samsung support did not know what the error meant. Happened mid cycle and can't be cleared. Have a technician scheduled for 12/27.

SarahBeeBo · ‎12-25-2022

Our tech is coming out on the 30th. If you happen to remember to check back in here, would love to hear what they ended up doing to fix.

Kourtnaaaay · ‎12-24-2022

Currently dealing with this as well. On the line with support right now. Were either of you able to get this issue resolved yet?

Kreeder2234 · ‎12-24-2022

Currently dealing with the same issue. It seems like we all had this happen all on the same day

Kreeder2234 · ‎12-25-2022

Found a solution to the problem!
Need to do a network reset on the washer. The new update caused problems with us all. Working again

Chadillac_ · ‎12-25-2022

Can you describe the steps you took? I can't get the network reset to work.

SarahBeeBo · ‎12-25-2022

Oh wow, how did you fix it? Really don't want to go to the laundromat again. 🙃

KevinW1983 · ‎12-25-2022

How did you do that?

Kourtnaaaay · ‎12-25-2022

Good morning! I read the comments above, and kicked the washer off of my home wifi network.. I can't get past the error code to add it back. Back to square one.

Original topic:

Samsung Washer Error Code 9C8

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