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Washer WA50R5200AW/US - Error "Ur" is a mistake of Samsung washing machine

(Topic created: a month ago)
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NinaL2024
Constellation
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Washers and Dryers

The machine plays an error loop with code "Ur".  When the machine occurs error code "Ur", it automatically repeats "rinse + spin". After  rinsing and one high spin, the machine displays "Ur" again. It works this step all days until I have to turn off power.

Please help me fix this issue.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Washers and Dryers

So the "Ur" error code is for when the washer itself is unbalanced. You may need to rearrange the clothes a bit and see if that makes the error code go away. If you've done this already and it is continuing to appear, check out the following link for some more troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

So the "Ur" error code is for when the washer itself is unbalanced. You may need to rearrange the clothes a bit and see if that makes the error code go away. If you've done this already and it is continuing to appear, check out the following link for some more troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01000997/

 

If the above troubleshooting steps didn't help you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/