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Asteroid

Washer built in sink

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Anyone else have their built in sink crack at the hinges then just fall off? My washer is only three months old and that part already broke. Hope the rest of the washer isn’t of the same quality. If it is, I hope it all breaks down within the warranty. 

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Samsung Moderator
Samsung Moderator

Re: Washer built in sink

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We want to get that fixed.  Could you send a private message with the full model and serial number?  http://bit.ly/2ihPL97


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21 REPLIES 21
Samsung Moderator
Samsung Moderator

Re: Washer built in sink

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We want to get that fixed.  Could you send a private message with the full model and serial number?  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

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Asteroid

Re: Washer built in sink

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Samsung acted like they wanted to fix my issue but communication was non existent once I gave them my information.  I had heard that their customer service was bad but refused to believe it until now. 

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Astronaut

Re: Washer built in sink

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Yes! Yes! Yes! They have no clue what good customer service is!

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Astronaut

Re: Washer built in sink

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I have this same issue. The sink completely cracked on one side. I am really disappointed in the quality of the product. 

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Constellation

Re: Washer built in sink

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I have the same problem, very similar to the picture you provided! By any chance were you able to fix it, if so any advice on what I should or need to do please, thank you!

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Constellation

Re: Washer built in sink

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Just FYI, you can remove and replace the broken ActiveWash sink relatively easily. I found a replacement at https://www.shopjimmy.com/samsung-washer-dc64-03241a-door-lid-upper-wash-basin.htm for $69. I found a lot more on other sites, but that was the cheapest.

 

Use a screwdriver to push in the grey clips at the hinges, which will let you slide them both inward toward the center of the lid; they can then be removed. Keep the basin in the up position and slide the right hinge out. The left hinge is a little tougher and you might need a screwdriver to pop it out.

 

Keep the grey clips, you will need them if you plan to replace the sink. Also on the left hinge is a small round grey spacer that you'll need to keep as well.

 

Hold the new sink in the up position when you put it back on, put the small grey washer onto the little rectangular shaft you took it off of (on the washer lid, not on the sink), then snap the new sink into the two hinge spots. The right side goes on very easy, the left side took a little wiggling/pushing, but I was able to get it to snap into place.

 

This was MY solution, but you can just as easily remove the sink forever by removing the two grey clips,  the round grey spacer and the basin.

 

The CORRECT solution would be for Samsung to recognize that hundreds of these washers have had that hinge break at the clip, just admit is was a minor design flaw, and offer a free repair/replace solution to the sink.

 

Hope this helps anyone else with this problem, I found hundreds of posts about the problem, but couldn't find anyone that was able to properly fix it.

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Constellation

Re: Washer built in sink

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I would like to remove my built in sink.  It keeps falling on my head and I doubt I'll need to use pre-soak with it anyway.  Can you please be more clear about how to remove it?  I can't get the grey clips to slide at all, even with a screwdriver.  THANKS

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Constellation

Re: Washer built in sink

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I am in the process of trying to remove mine.  This would be so much easier if Samsung designed hinges that were easy to remove and replace according to when you want to use the soaking sink.  Anyway, I got tired of hitting my head.  I used TWO screwdrivers:  one to push the inside of hinge down and the other to wedge it out.  Slide either side toward the CENTER of machine. 

Where am I stuck?  I can't seem to get the circular gray washer on the left hinge to release.  Afraid of cracking top.  I'll post again if I figure out this last step!  Wish poster above would provide clarity on how he/she did it!

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Astronaut

Re: Washer built in sink

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The Grey clips won't move.  Not sure what "hinges" you're referring to!  This whole thing is a nightmare!  I was NOT told the Sink was not detachable or else I would NOT have bought this machine!  I am very disapointed.  I wish I could return it.

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