My wife has hated this washer since we got it. Sometimes it works correctly but most often not. It runs on and on with rinse and spin for hours. I have to shut it off and usually put it on the quick wash setting to get it to finish. I saw in your notes that there might be air in the lines. No air! Also reset the machine by unplugging the power and holding the start/ pause button for ten seconds. Neither fixed this issue. She wants it thrown in the ditch but as a life long mechanic I'm sure there must be a cure? Is there any recalls on this washer on this problem? Is there a fix for this issue? Thanks, Frank Ward
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I have WF337AAG/XAA washer. I have replaced bearings, motor, spider gear, balance rings. When I put in service mode and do spin test, it ramps up to about 90rpm and then just stops with no error codes. What is causing the spin to stop in the spin test? When washing it tries to spin, the dings and reverses and gets stuck trying to spin. Help on what else to check please.
If you would like assistance on what to check for you can locate a service center in your area by using this link : http://www.samsung.com/us/support/service/location
Can you send me a link for a private message. We have had our machine for 3 months and it's driving us crazy. Will not spin will has large load such as comforter or sheets. Just keeps refilling and the says unbalanced. We have reset and tried rearranging the tub but nothing works.
Hey! Thanks for reaching out, can I get you to send me a private message with your model number and serial number?