Hello there, and thank you for reaching out to our Samsung Community. We would recommend for you to calibrate the washer as the calibration mode is used to recalibrate the weight detection of the washer. Periodically for more accurate weight detection we strongly suggest running this mode. The washer's weight detection is used to adjust the water amount used per cycle and can absolutely assist with balancing the washer.
To run the calibration, Make sure the tub is empty before running calibration. 1. Press POWER to turn on the washer. 2. Press and hold Temp. and Delay End simultaneously for 3 seconds. 3. Press START/PAUSE to start calibration. 4. The tub rotates clockwise for approximately 2 minutes. 5. When complete, “0” appears on the display, and the washer turns off automatically
Please let me know if this helps, we'd love to look into this further if needed.
