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dryer DVE(G)41A3000 control panel is smudging

(Topic created: 10-27-2023 02:02 PM)
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glinda
Constellation
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Washers and Dryers

Don't know what go on it but the control panel writing is smudging and coming off.  Is there a sticker to replace it?  What a weird thing.  Trying to recreate it in Publisher but it's a bear of a task.

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Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there! Thanks so much for asking. While we cannot speculate on the cause of the panel lettering smudging, we can confirm, this has been determined to be consistent with Cosmetic Damage.

For the best assistance possible, you can contact a local technician within your area here- https://www.samsung.com/us/support/service/, so they can identify what action is required to resolved your concern. You also have to option of  contacting our parts department J&J international by phone at  (800) 627-4368 or online at Samsungparts.com for assistance.

I regret to advise as our community is for peer-to-peer support, they will not be able to assist with this matter, we encourage you to contact one of the moderators here by clicking our name and selecting private message should any of the above information not address your concern properly. In the message, please include the model and serial number for the dryer. Additionally, we ask for you to add any images of the panel to support concern. 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

Hi there! Thanks so much for asking. While we cannot speculate on the cause of the panel lettering smudging, we can confirm, this has been determined to be consistent with Cosmetic Damage.

For the best assistance possible, you can contact a local technician within your area here- https://www.samsung.com/us/support/service/, so they can identify what action is required to resolved your concern. You also have to option of  contacting our parts department J&J international by phone at  (800) 627-4368 or online at Samsungparts.com for assistance.

I regret to advise as our community is for peer-to-peer support, they will not be able to assist with this matter, we encourage you to contact one of the moderators here by clicking our name and selecting private message should any of the above information not address your concern properly. In the message, please include the model and serial number for the dryer. Additionally, we ask for you to add any images of the panel to support concern.