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Audio Data not supported error

(Topic created: 02-18-2024 01:54 PM)
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Joliet_tech
Asteroid
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4K, 8K and Other TVs

I am trying to play a PowerPoint presentation continuously on a Samsung UN55H6503AF TV. The presentation plays and loops as it should. However, each time it loops, I get the error message: "This audio data not supported" The presentation has no audio. The message goes away after a few seconds but I want to remove the message completely. I exported the PP Presentation with an H.264 mpeg4 format.
I have read where I need to change the mpeg4 format to get this message to go away. I could use some specific help on this issue.  Do you know what format is needed and how I can convert my file?

Thanks in advance.

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userra
Comet
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4K, 8K and Other TVs
Can you export your file and save it as PPTX? PPTX is the native handle for pp in Microsoft. or, file save as PPTX. I am not at my computer to double check that though.

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userra
Comet
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4K, 8K and Other TVs
Can you export your file and save it as PPTX? PPTX is the native handle for pp in Microsoft. or, file save as PPTX. I am not at my computer to double check that though.