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Original topic:

Screen is mostly dark

(Topic created: 09-10-2022 01:10 PM)
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userBtMsycgv9r
Constellation
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4K, 8K and Other TVs

20220910_140719.jpg

 how do I fix this ? Tv is only 3 years old, and last week it decided to go mostly dark 

 

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Samsung_Moderator
Community Manager
Community Manager
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4K, 8K and Other TVs

I can definitely understand how frustrating this may be. Give this link a shot for me: 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/#a-portion-of-the-tv-screen-is-black

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
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Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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user751201tmO21
Honored Contributor
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4K, 8K and Other TVs
In Settings, usually under General settings, select Reset, wait for it to finish

Power off

Unplug from power outlet.
Wait about 15 minutes
Plug back in

Try again
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

I can definitely understand how frustrating this may be. Give this link a shot for me: 

https://www.samsung.com/us/support/troubleshooting/TSG01202526/#a-portion-of-the-tv-screen-is-black

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location