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Original topic:

UN65RU8000 Stuck in boot loop

(Topic created: 02-14-2022 07:09 PM)
user7kKbk6fKoz
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Hello all, 

Have searched and see many similar problems, but as I have sadly seen with Samsung also, no responses from moderators or any type of solution other than to pay them to have it looked it. Anyway, I have an 65" RU8000 purchased on black Friday 2018, and it is now stuck in a continuous boot loop, so no software fixes are possible as I can not get past the smart TV screen. Have tried everything included reseating all cables, ribbon and otherwise. Going to see about purchasing a new board, but think I am just going to give up on Samsung all together, and go to LG for GOOD. If anyone from Samsung is out there, I would GREATLY appreciate a solution as I know they have to know the solution even if that is board replacement at this point, and with so many people having the same issue. Thanks! 

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Samsung_Moderator
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I understand how this may be frustrating with your TV power cycling and want to help, have you tried the troubleshooting steps below? 

 

By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

  1. Unplug the TV for 30 seconds.

    Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.

  2. Inspect the power cord for damage.

    Check the power cord to see if there is any visible damage. If the power cord appears to be damaged. You can get a replacement at samsungparts.com.

    You can search for your TV model to find the exact power cord you need.

  3. Plug the TV power cord back into the wall outlet.

    If you were using a surge protector, bypass it for now and use a wall outlet.

  4. Try to update the software.

    In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

  5. Disable the Power On with Mobile option.

    TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

    If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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user6TtBq3rUWp
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Have you tried downloading odin and flashing your current update. XDA developers.com has all the answers
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user7kKbk6fKoz
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Is it possible to flash a TV with Odin? Please explain, thanks!

 

 

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TheGalaxy
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Unplug from wall
Hold power button for 30 seconds
Plug and test
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user7kKbk6fKoz
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Thanks, I have tried that, and also tried testing all the cables, plugs, and looked for bad capacitors etc. I am hoping to find someone who can tell me exactly what I need to test, and what voltages I am looking for, or I am **bleep**. Based on how many people I see this has happened too, its very sad there is no information out there in 2022 internet. 

 

 

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user7kKbk6fKoz
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Hello Samsung? Your customer service is terrible by the way, and thanks to your decision to turn the RU8000 series into total **bleep** garbage, I am the happy new owner of an LG C1 oled, and an very sadly an Iphone 12. After my debacle with your horribly refrigerator issues that led me to LG, I should have realized the reason Samsung beats LG in price is that they are now a discount manufacturer. Hope no one is dumb enough to buy one of their new "Samsung Oled" tv's using LG display panels. Thanks for all the help Samsung!

Solution
Samsung_Moderator
Community Manager
Community Manager
Options
4K, 8K and Other TVs

I understand how this may be frustrating with your TV power cycling and want to help, have you tried the troubleshooting steps below? 

 

By default, some HDMI devices are set to turn the TV on when they turn on. This feature is Anynet+, also known as HDMI-CEC, and allows you to control both devices with your TV remote. If you want to turn on your devices separately, you can turn off Anynet+ in Settings > General > External Device Manager, but you will no longer be able to use your TV remote for both devices.

  1. Unplug the TV for 30 seconds.

    Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.

  2. Inspect the power cord for damage.

    Check the power cord to see if there is any visible damage. If the power cord appears to be damaged. You can get a replacement at samsungparts.com.

    You can search for your TV model to find the exact power cord you need.

  3. Plug the TV power cord back into the wall outlet.

    If you were using a surge protector, bypass it for now and use a wall outlet.

  4. Try to update the software.

    In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.

  5. Disable the Power On with Mobile option.

    TVs which can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on.

    If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/

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