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Asteroid

Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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Hi I have the Samsung Q6FN65.

 

The TV regularly cannot connect to the Samsung servers. Because of this I cannot login with my account info and cannot download apps.

 

I tested getting an update and was able to get version 1270. After that update, the tv did connect for about an hour. But by the end of the night, I was no longer logged in.

 

I tested reseting the Smart Hub. Bad Idea!. This uninstalled my chosen apps. And now I still cannot login to my Samsung account. I cannot download apps.

 

I need this resolved. The smart features are a major reason for buying the TV.

IMG_20191116_122751.jpgIMG_20191116_123441.jpg

 

IMG_20191116_123042.jpg

1 SOLUTION

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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I contacted Samsung support chat. I had to reset the TV. Had to go throught the setup and login process. The smart hub then hung when entering the the apps menu. Had to power off and power on TV to resolve that. The menu was sluggish. The Samung tech remotely reset the smart hub. I had to login again.


TV is connecting properly now.

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8 REPLIES 8
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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I contacted Samsung support chat. I had to reset the TV. Had to go throught the setup and login process. The smart hub then hung when entering the the apps menu. Had to power off and power on TV to resolve that. The menu was sluggish. The Samung tech remotely reset the smart hub. I had to login again.


TV is connecting properly now.

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Constellation

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I have the same problem. I have reset the tv. Reset my passwords. Connected to the network manually but it will still. It connect the to server. Trouble is that Samsung support are not available because of the corona virus!

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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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FYI: This solution only worked for a limited time before had the same problem. One issue seems to be with my DNS blocking untrustworth site. The Samsung TV has multiple domains it connects just because it is on. It seems a subset of those domains are all required for the TV to function normally. For instance, I can use all the TV apps currently installed, but I cannot login to the Samsung account, install new apps, and/or update current apps.

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Astronaut

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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What the solution Samsung, I expect better than this or I could have bought a cheaper TV brand

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Astronaut

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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This was a bad choice.  I should have bought a off brand. This tv gives me a headache.  Disappointed In Samsung. 

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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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Following


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Samsung Moderator
Samsung Moderator

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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Out of curiosity.  Is the television being used in the same country that it was purchased?   That'a the only other time that I've seen these symptoms occur.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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In my case, I purchased and live in USA.

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