JUMP TO SOLUTION Solved

Original topic:

Samsung TV Plus Not Working

(Topic created on: 3/31/21 5:39 PM)
useriV4YfqztLG
Constellation
Options
4k, 8k and Other TVs

Started around 3/29/2021.  ALL TV Plus channels are blank/black screen. Nothing was changed, it just suddenly went all black about 2 days ago.

* I tried to update TV software and it is already at the latest version

* I shutdown, unplug, re-plug and still All TV Plus channels are Black/Blank

* Internet connection ( wired ) works, I am able to get to Netflix app/channel

TV Model : UN55KU630D

1 Solution


Accepted Solutions
Solution
SamsungLarry
Community Manager
Community Manager
Options
4k, 8k and Other TVs

Try changing the DNS setting in the TV to Google's DNS (8.8.8.8) Then restart the unit.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

3 Replies
Solution
SamsungLarry
Community Manager
Community Manager
Options
4k, 8k and Other TVs

Try changing the DNS setting in the TV to Google's DNS (8.8.8.8) Then restart the unit.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

useriV4YfqztLG
Constellation
Options
4k, 8k and Other TVs

Yesterday I changed the DNS, unplug then re-plug and it did not work. Today I unplug, waited 30 min, re-plug and it is working now. Thanks.

0 Likes
SamsungLou
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

You are most welcome.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes