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TU8000 HBO Max Glitch

(Topic created on: 3/26/21 7:42 PM)
userYDfoLZg4T1
Astronaut
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4k, 8k and Other TVs

I purchased a 50" 4k TU8000 new. 

The TV works magnificently on every app other than HBO Max. 

When using HBO Max I always have a gray bar on the top right corner of the screen. No other app or anything I use has the gray bar on the side. 

Has anyone else experienced this? 

1 Solution


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Solution
SamsungLarry
Community Manager
Community Manager
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I recommend reaching out to the developer regarding this issue.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungTam
Samsung Moderator
Samsung Moderator
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Do the gray bar show on all sources including the picture test as well?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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useryrI8ncmHp8
Astronaut
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Everyone has the issue on Samsung's HBO Max app fix the issue and when making excuses

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cj85
Astronaut
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yep, i just noticed on my 2019 model tonite too. same issue, no other apps have the problem.

apparently a bunch of people are having the same issue.

https://www.reddit.com/r/HBOMAX/comments/md9iov/weird_bar_on_right_side_of_screen_in_hbo_max_tv/

Solution
SamsungLarry
Community Manager
Community Manager
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4k, 8k and Other TVs

I recommend reaching out to the developer regarding this issue.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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userSWpUJymwuD
Constellation
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Larry, wouldn't this issue get more attention by HBO Max if Samsung informed them of the issue?

userUXx6B18eKi
Astronaut
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Same issue I bought a 50in 8300.. HBO Max is the only app that has the white line on right side of screen.

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userDv3H1OSuk7
Astronaut
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Have this issue too. its very annoying. 

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userSWpUJymwuD
Constellation
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I have the same issue on both my 43" (UN43NU6950) and my 65" (UN65RU740DFXZA) with HBO Max. 

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userYeYwx6MNXf
Constellation
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Same issue 50 inch 4k. Don't remember the model number.
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