Hello, I just bought an A35 phone last week. Today, I decided to enroll in Samsung Care+ with theft and loss protection. And no, I'm not in New York, but on the opposite coast.
After enrollment I got this email directing me to enroll in Knox Guard:
*IN ORDER FOR YOUR THEFT AND LOSS CLAIM TO BE ELIGIBLE FOR COVERAGE, YOU MUST HAVE KNOX GUARD ENROLLED ON YOUR DEVICE. YOU CAN ENROLL BY GOING TO HTTPS://GUARD.SAMSUNGKNOX.COM/ON YOUR DEVICE AND ENABLING KNOX GUARD. IF YOU DO NOT ENROLL IN KNOX GUARD WITHIN 30 DAYS OF PURCHASE WE RESERVE THE RIGHT TO CANCEL YOUR ENROLLMENT IN SAMSUNG CARE+ WITH THEFT AND LOSS AND PROVIDE A FULL REFUND OF YOUR PLAN PAYMENT. IT MAY TAKE UP TO 24-48 HOURS BEFORE YOUR DEVICE IS READY TO BE ENROLLED IN KNOX GUARD.
Now, I've tried several times to enroll this A35 phone, and it will not enroll. Did I just waste my money?
I'm sorry to hear you're having an issue with your purchase. I would suggest reaching out to Care + support for help with this issue. (833)690-0918 https://samsung-us.servify.tech/mycare
If you've found my post to be helpful, Please like my Comments āāā. If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
I just finished chatting with Veena, a customer service agent, and she told me everything was ok, and that I did not have to do anything. My phone is protected from theft and loss.
Happy to help feel free to reach out if you have any other questions in the future
If you've found my post to be helpful, Please like my Comments āāā. If my response resolved your issue, please press the Like and āāā to Accept as Solution button.
