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‎07-12-2017 03:55 AM (Last edited ‎07-12-2017 03:56 AM ) in
A Series & Other MobileHi Folks,
I ran into an annoying issue with Bixby yesterday. I often drive for many hours for work. To pass the time, I listen to podcasts using Podcast Republic but broadcast through the car via Bluetooth. At the same time, I'm using Google Maps for traffic, directions, ETA, etc. Yesterday was my first time doing this after the Bixby Voice install.
During random parts of various podcasts, Bixby would launch as if summoned. (Nothing remotely sounding like "Hi Bixby" was said.) This would cause the screen rotation to go back to portrait mode, obscure the map, and shut off the podcast. Then I could only sometimes get it to cancel, as I could only fuss so much while driving. And of course once it did, I had to restart the podcast. This happened 4 times on a 3 hour drive.
Anyone else seeing Bixby fire up inappropriately? And very often?
Solved! Go to Solution.
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‎07-12-2017 04:28 AM in
A Series & Other MobileHello @CoquiLime , try clearing your data and cache in Bixby home and Bixby voice. After your you do so, power your phone off and on . Example: Go into settings, apps(all apps) , bixby voice and bixby home, storage then clear data and cache. Let me know if it works properly for you.
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‎07-31-2017 11:10 AM in
A Series & Other MobileThanks- that did appear to work. It hasn't launched inappropriately since.
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‎08-29-2017 03:41 AM in
A Series & Other MobileBixby opens maybe one time in 10 when I say "Hi Bixby", but when watching TV, it starts listening all the time when anyone says anything that rhymes with Bixby.
Simple solution is to turn it off. Works really well!
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‎08-29-2017 04:21 AM in
A Series & Other MobileThanks, CosmicRay. Apparently "you got jokes".
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‎09-05-2017 12:33 AM in
A Series & Other MobileI still have this issue...
I've deleted the cache and the data for Bixby Voice and set it up again.
I've set the wakeup sensitivity to low.
I've re-recorded my voice.
Initally Samsung Chat Support told me I should just turn off Bixby Voice. After explaining how dumb that is,
On the request of Samsung Chat Support, I even Reset my Settings which was a mistake (lost all my bluetooth pairings, even though they didn't explain that, and I explicitly asked).
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‎02-12-2018 06:50 AM (Last edited ‎02-12-2018 06:54 AM ) in
A Series & Other MobileI solved this at last!
This problem was bugging me for many weeks. I was close to switching off Bixby even though I liked it a lot. It popped up every now and then during multimedia playback. I even cleared data and cache for bixby and started fresh but it didn't go away.
Just when I was about to give up, I found out that I realised I had switched on the "use when phone speaker is playing" option. That was the culprit. It let bixby listen in wven when a video or audio was playing. It stopped as soon as I switched it off. You can find it in the "voice wake up" section of bixby settings.
Life saved at last! Thank me later!
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‎05-22-2019 01:37 PM in
A Series & Other MobileHi User 7RgkSSXuub,
- Just a short note to say your suggested fix worked for me on my new Samsung QN65Q60R QLED Smart tv which was doing exactly the same thing, randomly popping up Bixby voice for zero reason and interrupting my movie and television viewing somewhat regularly. It was very annoying and disconcerting. I followed your directions and went into the "Voice wake up" section of settings in Bixby on the tv, shut OFF the setting that permitted the tv to listen and self activate. VoilĂ ! Has not happened since and, yet, I can still use the Voice activation. It simply no longer "listens" and interrupts to respond when not called upon. So Thanks a Million once again, User7RgkSsXuub!
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‎05-28-2019 03:06 PM in
A Series & Other MobileThanks for solution so.. where doew one go to switch that off
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‎09-06-2019 11:33 AM in
A Series & Other MobileThis works but turns off Bixby completely