Original topic:

Galaxy A14 5g -Connectivity Issues

(Topic created: Friday)
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Shaybug81
Constellation
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If I prioritize 5g it will connect with barely any signal and unregister from mobile network. I have to prioritize 4 g to maintain a connection. I have tried everything under the sun. If anyone has any ideas beyond your basic troubleshooting please let me know.
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Red Giant
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A Series & Other Mobile
Who is your carrier your having 5G connection issues with ?

Cheers
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meself
Honored Contributor
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Sounds like a carrier issue
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Shaybug81
Constellation
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A Series & Other Mobile
T Mobile but honestly, I didn't think so. I can put my sim card in my old Motorola and pull 5g with absolutely no issues.
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justgin
Constellation
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A Series & Other Mobile
That seems a network issue I have seen this is apple iphones that when the signal from antenna is less it goes in SOS mode which basically means getting the signal quality like 4 g or lower
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realaud
Honored Contributor
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A Series & Other Mobile
Do you have both toggles on to allow 5G and 4G? If you do not allow a 4G connection, it will attempt to connect to 5G even when the signal is very weak. Leaving bith toggles on will allow your phone to utilize the stronger signal.
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