Galaxy A54 5G

[BrandyAnne]

 won't make or accept calls. Rings busy and says "Couldn't connect"

[meself]

Sounds like a service or carrier issue if your showing signal i.e bars in top right the phone should function

[BrandyAnne]

We have Cricket, but hers is working

[meself]

Could be a easy sim card replacement

[meself]

Wireless:

Poor signal: You might be located in an area with weak Cricket coverage. 

Account issues: Unpaid bill or service suspension could prevent calls. 

SIM card problem: A damaged or improperly inserted SIM card could cause call issues. 

Phone settings: Check if your phone is in airplane mode, do not disturb mode, or has incorrect network settings. 

Device malfunction: A faulty phone could be the cause. 

Network outage: Sometimes, Cricket might experience temporary network disruptions. 

What to try:

Check signal strength: Look at your phone's signal bars to see if you have adequate coverage. 

Restart your phone: Turning your phone off and on again can often fix minor glitches. 

Verify account status: Check your Cricket account balance to ensure it's paid up. 

Check SIM card: Remove and reinsert your SIM card to ensure proper connection. 

Update phone software: Make sure your phone has the latest software updates. 

Contact Cricket support: If the problem persists, reach out to Cricket customer service for further assistance. 

[BrandyAnne]

Thank you 😊

[meself]

All else fails try network reset