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Microphone problems when making phone calls

(Topic created: 09-24-2024 08:40 PM)
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Timbo61
Constellation
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A Series & Other Mobile

When I make a phone call, I can hear everything perfectly.   No one can hear me.  What is my problem?  Help please

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Timbo61
Constellation
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Thank you. Found the diagnostics and went through process 3 times. Mic 1 had issues each time. Guess I have to figure out how to get a replacement. Thanks again

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meself
Honored Contributor
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Adjust the volume press top button during call
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ChaosSaber
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Any bluetooth device connected? And have you tested your mic
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LongHiker
Galactic Samsung Care Ambassador
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@Timbo61 Sounds like you are have mute enabled or you have a microphone issue. 

Have you tested the microphone using diagnostics in the Members app -> support -> Diagnostics?

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Timbo61
Constellation
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Thank you. Found the diagnostics and went through process 3 times. Mic 1 had issues each time. Guess I have to figure out how to get a replacement. Thanks again