Original topic:

My A15 phone is giving me so many problems.

(Topic created: yesterday)
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RabbiRibbit
Constellation
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A Series & Other Mobile
My phone has been going crazy since like 3/3/25 tmobile can't give me any help and I also factory reset it 3 times. But all my permission keep changing like crazy. All my photos and files are getting shared with people. It says my phone is 3 separated devices. It's says my phone is also a moto g5 Even tho it's a15 but all the apps and updates they don't update right and there are glitche. It's hard to explain but it's really bothering me can anyone help?

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3 Replies
3Fees
Supernova
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Try factory reset after backing up your photos through Samsung Smart Switch.

Cheers
3Fees
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kimberleigh
Comet
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You have a virus. Delete all apps that say "Cleaner" on them. Those are the worst.
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realaud
Honored Contributor
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Download an antivirus program and run it to disinfect your phone. Make sure it's a legitimate one like AVG or Malwarebytes. Turn on app protection in your phone's security setting and run an app scan.
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