Netflix loading issue and causing phone to freeze Galaxy A14

[AngryOldGuy]

I'm not sure how to clear the cache from my phone. So I recently downloaded Netflix and every time I press the play button it's just a black screen and the loading circle is spinning and it says loading but it's like in a loop. Whenever I press the button that brings up all the open windows it freezes. Not even the screen button works I can't turn my screen off and I can't turn my screen on and it won't even let me restart the phone. So far Netflix is the only application that causes this issue. If anyone has any information whatsoever on how to fix it or if it can't be fixed because it's an issue with Netflix and maybe software protocols inside the Samsung Galaxy A14, please somebody out there have an answer.

[terminator9 · Accepted solution]

here is how to clear cache partition of phone.. please be careful and do not wipe anything else . you can also just try and wipe the cache of just netflix app.... too not the data of course ...and reboot phone

[BeingHacked58]

I agree 👍

[terminator9]

if neither works , i would uninstall netflix and reinstall it ..

[AngryOldGuy]

Thanks I will try that

[BeingHacked58]

Have you tried UNinstalling Netflix then rebooting?

[BeingHacked58]

Also, having been terribly hacked, it's probably a good idea to check for any administrator apps. These are ones that have absolutely 100% control of any and everything to do with your smartphone. Including any devices you've paired via wi-fi and/or Bluetooth