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Original topic:

Personal data request, wasn't me!

(Topic created: 11-16-2022 10:17 PM)
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Anonymous
Not applicable
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A Series & Other Mobile
Got a notification, says I made a personal request with Samsung Cloud, but I never did, lots of weird stuff goin on after that android 12 update on my A11. Here's a screen shot. Should I b worried? 

image


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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Thank you for reaching out. I can certainly understand how concerning it can be when you see messages regarding your Samsung account. I would recommend reaching out to our Samsung accounts team directly at (855) 795-0509, so they can research deeper into your account.

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5 Replies
MojoRisin179
Galaxy
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A Series & Other Mobile
I was getting this until I got a new software update not 2 weeks after the new ui and android 13 update. Now my phone has been doing weird s...tuffScreenshot_20221109_060219_Android System_1000013356_1667995339.jpg
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Ariscott56
Supernova
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A Series & Other Mobile
Try factory resetting and if that doesn't work, flash the Android 13 firmware with Odin.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Thank you for reaching out. I can certainly understand how concerning it can be when you see messages regarding your Samsung account. I would recommend reaching out to our Samsung accounts team directly at (855) 795-0509, so they can research deeper into your account.

MojoRisin179
Galaxy
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A Series & Other Mobile
Do you have a good backup point to restore from? If so try that
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GIGGLES01
Halo
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A Series & Other Mobile
May need to change password and put backup phone #, email security questions, etc.... just in case
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