Samsung A50 no network issues

[mikemadu]

Do anyone have a solution to my samsung A50 not receiving or make calls because of no network on my phone, i only receive or make calls through WiFi calling only. I called my network provider, they say it is from mySamsung A50, and i last received software update on my phone last year.

[meself]

Bad reception on wifi my guess

[Samsung_Moderator]

Hello, Welcome to the Community. We understand how frustrating it is when you are unable to make or receive calls. If you are unable to connect to your provider's network, try the troubleshooting steps here: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/ 

Please note, Wi-Fi Calling is a feature provided by your carrier.

We also recommend submitting an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/ 

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html