Original topic:

Screenshot button opening printer, not Gallery

(Topic created: 5 hours ago)
75 Views
userg6xjkQ9KwQ
Asteroid
Options
A Series & Other Mobile

When I take a screenshot recently and tap on the small photo on the bottom left, it opens my printer. How do I get it to open the gallery, as it has done in the past? I have the A54 model. Thanks much! 

 
0 Likes
4 Replies
realaud
Honored Contributor
Options
A Series & Other Mobile
Try eiping the phone's cache partition. Something is interfering with the function. Have you rebooted your phone since this started happening?
0 Likes
userg6xjkQ9KwQ
Asteroid
Options
A Series & Other Mobile
Yes, I have rebooted. How do I go about wiping the phone's cache partition?
0 Likes
kimberleigh
Comet
Options
A Series & Other Mobile
Go to your phone settings, apps, look for "reset app preferences " If it's not listed there, click on the 3 dots in the rt hand corner, it will be there.
0 Likes
userg6xjkQ9KwQ
Asteroid
Options
A Series & Other Mobile
Worked! Thanks!