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Tired eyes from Galaxy A33 5G

(Topic created: 10-14-2022 02:24 PM)
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argon_premin
Constellation
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A Series & Other Mobile

Hello! I bought A33 yesterday and it's almost impossible to use it, especially at night - my eyes really feel in pain! It's my first phone with AMOLED, I used IPS before. I googled and now I know that it's a standard issue for AMOLED screens and is called PWM, so far I have had to use the Screen Dimmer app to fix it, but it's a hack and far from being ideal. I'm asking Samsung company: please, make a software fix for this issue! It makes the experience of using a phone horrible. Please take care of the user's health. I hope somebody from the company will hear me. I know that it's possible to fix, e.g. DC Dimming, It could be added as an optional setting... Please do something.

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Samsung_Moderator
Community Manager
Community Manager
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A Series & Other Mobile

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 The quickest way to reach this specialized team is by calling 1-800-726-7864

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

If you don’t wish to call, I would recommend speaking with our Live Chat team.

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5 Replies
user751201tmO21
Honored Contributor
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A Series & Other Mobile
Return it , in exchange for a device that is more agreeable with your eye sensitivity
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argon_premin
Constellation
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A Series & Other Mobile

Thank you for the advice - but it's not a solution for me. I like all features of this smartphone except the screen. And I don't think that shop will exchange it + I believe this problem is relevant for many people, not only me. According to statistics I read, 30% of users feel discomfort with PWM. I don't understand why Samsung doesn't care about it

MarvinX
Comet
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A Series & Other Mobile
I have similar issues. I use the dark mode feature and reduce the brightness of the screen. I went even further and enabled the 'Force Dark Mode' feature in Developer Option to force all websites to show in dark mode. It helped me a lot! As for using outdoors in natural lighting (sunlight) that's a whole different ball game. I can't see diddley without my transition lens on. Other than that I let Google do the search and handle my speech commands bcuz Bixby is not adept in handling commands. Off topic BIXBY needs an update or SAMSUNG should let GOOGLE ASSISTANT be default.
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NPC1
Red Giant
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A Series & Other Mobile
I get it. I'm allergic to cats, but I still got one. 😆
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hello. I can definitely see how this would be concerning!  I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you!  We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

 Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

 The quickest way to reach this specialized team is by calling 1-800-726-7864

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back. 

If you don’t wish to call, I would recommend speaking with our Live Chat team.