JUMP TO SOLUTION Solved

Original topic:

Trouble Updating My Carrier Unlocked Samsung A13 5g past Android 11

(Topic created: 12-25-2022 04:09 PM)
2828 Views
mynameis123
Asteroid
Options
A Series & Other Mobile
I was wondering if anyone can offer tips on how to update my carrier unlocked Samsung A13 5g. It's currently operating on the Android 11 software, instead of the Android 12/13 it's supposed to receive. I've tried using Smart Switch to force update it, but it says that there's no available update. PLEASE HELP MEEE!!!
8 Replies
Charkatak
Honored Contributor
Options
A Series & Other Mobile
Which carrier was your device with before it was unlocked? Which carrier are you using now?

0 Likes
Reply
mynameis123
Asteroid
Options
A Series & Other Mobile
Before it was unlocked, it was AT&T
I'm currently using Tello
Solution
Charkatak
Honored Contributor
Options
A Series & Other Mobile
That is your issue. Go to AT&T store ask for a working SIM card and put it in your phone. Check for updates and I'm sure your phone will find multiple of them and you will just have to stay in the store and keep updating until there will be no more updates. Then you can just give the SIM card back to the store employee. You can also asks someone you know with AT&T service.

mynameis123
Asteroid
Options
A Series & Other Mobile
Wow
Thanks a lot
dpete47
Cosmic Ray
Options
A Series & Other Mobile

Install Samsung Smart Switch to your phone and Windows PC. Connect your phone to your PC and the app will find and install Android updates.  I do not know why this happens - when phones fail to receive OTA updates

 
madic
Asteroid
Options
A Series & Other Mobile
Is this safe?
0 Likes
Reply
dpete47
Cosmic Ray
Options
A Series & Other Mobile
Yes it is
0 Likes
Reply
madic
Asteroid
Options
A Series & Other Mobile
But I'm on a23 5g
0 Likes
Reply