I cannot get my phone to connect to my WiFi. No other device has issues. I've done the soft reset, checked the settings, done the forget network, safe mode. My hubby's phone has hardly any apps on it (that were not pre-installed). He used to be able to get connected.
Can the phone connect to any other wi-fi network? If not, then perhaps the wi-fi antenna is faulty. If it connects to another network, the problem lies with your network. Is it your phone that is not connecting or your husband's? or both?
If you do not have another network available to try to connect to, then either go to a place with a public, no password required internet connection and try connecting. If you have another phone available, an easy way to test is to use one phone as a mobile hot spot and then try to connect the phone you are having a problem with to the hotspot (make sure you check for the hotspot password in settings, where you can either accept the default network name and password or change it to your own configuration.)
Click settings, then wi-fi, look at Available networks, find your router- wifi- click on it,enter password to your wifi router, make sure auto connect is switched on your good to go.
I would say you've done the majority of the troubleshooting that an agent would provide for this type of scenario. I would recommend going to like a Mcdonalds or coffee shop somewhere that has free wi-fi and attempt to connect to their wifi, if you're still not able to connect to the wifi at that point your phone will require service.
If you're able to connect to the network or free wifi at one of the shops, then the problem would like with the settings in your router. I would encourage you to reach out to your internet service provider, they normally can walk you through some steps of settings that you can change on your router.
Can the phone connect to any other wi-fi network? If not, then perhaps the wi-fi antenna is faulty. If it connects to another network, the problem lies with your network. Is it your phone that is not connecting or your husband's? or both?
If you do not have another network available to try to connect to, then either go to a place with a public, no password required internet connection and try connecting. If you have another phone available, an easy way to test is to use one phone as a mobile hot spot and then try to connect the phone you are having a problem with to the hotspot (make sure you check for the hotspot password in settings, where you can either accept the default network name and password or change it to your own configuration.)
