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ā01-29-2024 01:31 PM (Last edited ā01-30-2024 10:45 AM by SamsungJoJo ) in
A Series & Other MobileHas anyone received a software update to their phone using Smart Switch on a Windows computer with the A14 5G connected? Everytime that I have tried it the software says that I have the latest version. Does the A14 support this function?
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ā06-16-2024 10:50 AM in
A Series & Other MobileI got the Samsung a14 last year and have not received any updates since then. Half my family has the same phone with the same carrier and while they received the updates a few weeks apart, they all have android 14 now, along with other minor Android updates. However, my phone is still running on Android 13, when I check for updates it says it's up to date but the update level is 2022! Additionally, in the security setting it says I need a security update, but when I try to update it it says there's no updates.
Just to make it clear, I know that my phone and my carrier already released all these updates a few months ago, so that's not the issue
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ā06-16-2024 12:03 PM in
A Series & Other MobileUpdate: just tried using smart switch on my computer to update it and still said no updates
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ā06-16-2024 12:59 PM in
A Series & Other MobileIs your phone locked or unlocked? You could try a factory reset and see if the update comes down with the fresh setup. Make sure you have a current backup, so you can restore your apps and settings.
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ā07-05-2024 03:28 PM in
A Series & Other MobileI just tried this and it didn't work
My phone is unlocked
Any other ideas?
Thank you!
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ā09-23-2024 10:03 AM in
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